Frequently Asked Questions (FAQ)
We understand guests often have questions before their stay. Here are the most common ones, with clear answers
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Booking & Cancellation Policies
You can book directly on our website, or through trusted travel agencies in Iraq.
Free cancellation is available up to 48 hours before check-in. Late cancellations may incur a charge equal to one night’s stay.
Check-In / Check-Out
2:00 PM
12:00 PM (Late checkout may be available upon request at an additional fee of $30).
Payment Options
Dollars & IQD
Visa, MasterCard
via booking partners
Corporate invoicing for approved partners
Accessibility
Our hotel is wheelchair-friendly, with ramps, elevators, and accessible rooms designed for them.
Pets: Small pets allowed in designated pet-friendly rooms (additional cleaning fee of $25 per night).
Smoking: Smoking is prohibited in rooms but permitted in designated outdoor areas.
Quiet Hours: 11:00 PM – 7:00 AM to ensure all guests enjoy a peaceful stay.
we provide airport pick-up and drop-off services. Fees start from $25 (30,000 IQD) depending on distance and vehicle type.
Our team speaks Kurdish, Arabic, and English, ensuring smooth communication for international guests.